Support Center

In this page: Support Options | How to Get Support | Self-help Documentation

Support Options

Clients can purchase a Website Care Package Support Plan (maintenance and support for use of your site, paid upfront or monthly) and purchase additional hours of support (response time is 1-2 days, optional immediate response time, email-based, discounted rates for bulk).

Prepaid Support Customers

If you have already purchased a Support Plan or On Demand Support, you can email us at support (at) ifpeople.net.  In your email, please be as detailed as possible in your description of the problem and include steps to reproduce.  For an detailed overview of the support process please click here.

If you do not have a plan and would like personal assistance from ifPeople, please review the prepaid and on-demand options available. Tickets filed without a current support plan cannot be serviced.

Self-service Support and Knowledge Base

ifPeople strives to provide a rich body of information about the technologies we use that can be a reference to our clients and the community. You can find more on our documentation and knowledge base in the categories below:

• Plone Documentation
• Web Directory Documentation
• vTiger CRM Documentation
• Other:
  
• DNS changes and launching your web site