Plan Overview
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You've invested in a Plone site and, now that it is up and running, how will you keep up with security patches, fixes, and the maintenance needed to keep it running smoothly? Will you take time to keep up with trends in using the site effectively, keeping your skills sharp, and planning for the site's betterment?
ifPeople's Website Care Package is a Support Plan designed to ensure your Plone site stays healthy and valuable to your organization over the life of its use. We combine the knowledge and skills of our professional team to provide you with basic analysis, systems administration, and problem solving for a healthy site as well as ongoing training. Download full description here.
Purchase Care Packages here: Prepaid Standard Plan (Monthly option) or Prepaid Professional Plan (Monthly option)
Website Care Packages
Website Care Packages are designed to ensure a regular level of maintenance on your Plone site to complement or extend that which a hosting provider offers. We offer:
- Support tickets/service
- Immediate application of security patches
- Upgrades to products with bug or security fixes affecting your site
- Review of server logs for potential problems
- Optimizing your site's database
- Verification (or creation of) site backups
- Basic analysis of your website usage statistics
- Planning/review meeting to brainstorm and discuss ideas for your site
- Free access to monthly webinar for your staff. Check schedule of upcoming webinars.
- Carbon offsets for your hosting impact
- Regular upgrades to the the next point-release of Plone (eg. 3.1.1 to 3.1.2).
After the maintenance has been performed, you will receive a written report on the health of the site and suggestions for improvement. Additionally, at your regular planning and review meeting, we will discuss the meaning of your website usage statistics, help you
We offer monthly and bi-annual payment options. Monthly payment requires a credit card and is billed through our secure recurring billing with Authorize.net. Subscription services require a minimum of six months service. You can also save by prepaying for the six months.
Available Website Care Packages
|
Plan |
Monthly Cost |
Prepay for 6 months |
Maintenance frequency |
|---|---|---|---|
|
Standard |
$200 |
$1,000 |
Every other month |
|
Professional |
$400 |
$2,000 |
Every month |
The Standard package covers setups with up to one ZEO client, a caching service and HTTP front-end. It does not support setups with external connectivity, eg. relational databases. The regular maintenance check runs once every other month, and the Plone version upgrade once per semester. The plan also includes 3 support tickets each semester.
The Professional package covers setups with one or more ZEO clients and applications related to the Plone site, as long as they reside on the same physical server. The regular maintenance check runs once each month, and the version upgrade once per quarter. The plan also includes 5 support tickets each semester.
Additional Information:
COMPETENT, RESPONSIVE TECHNICAL SUPPORT
ifPeople's support, development, and consulting staff are a part of delivering the maintenance services in our plans. We leverage access to this diverse team to ensure your site's success.
WEBINARS
ifPeople offers monthly webinars on topics covering website usage, marketing, and related areas. All support clients (and their staff) are able to attend these events for free. Check schedule of upcoming webinars
SUPPORT TICKETS
Support tickets can be a request for any of ifPeople's services (development, systems administration, design, training, consulting), as long as the work of the ticket is no longer than a maximum of one hour. For additional hours, you can add Support Hours to your plan by purchasing time at www.ifpeople.net/support Tickets are submitted to support[at]ifpeople.net
PLANNING/REVIEW MEETINGS
We give you a space to share your ideas for the website and get feedback from our expert staff. We find that through this process, almost one third of requests are already possible in the existing site, one third are ideas that would be excessively costly to implement, and one third can be refined to cost effective improvements. We help guide you in planning for the future of your site so you can get the most value out of it now and save money in the future. We also review current usage and help you interpret the results, brainstorm ideas, and answer questions you have.
MAINTENANCE
ifPeople is plugged in to the frequent updates of information on products relevant to your site. We know when an important security patch comes out or when a product is released that fixes a bug our clients are experiencing. We also know the Plone community and how to get even more information and value out of it. A main advantage of choosing ifPeople's support is that we can translate this experience into a more updated, secure, and valuable website for your organization. Basic maintenance includes updating products as compatible, stable releases are made. We apply security patches immediately to your site.
CARBON NEUTRALITY
ifPeople recognizes that human contributions of carbon to the atmosphere represent a serious threat to global climate stability, with potential consequences in terms of human health, ecosystem survival, and society's stability. As an added bonus for using ifPeople for your site maintenance, will will offset the carbon impact generated from your portion of server activity. We offset CO2 impacts from our servers and activities each year through tree plants and other activities.
NEXT STEPS
To get started with your Support Plan right away, you can purchase your plans here:
If you have additional questions, please contact Christopher Johnson at:
t: 678-608-3408 x16 | e: cjj[at]ifpeople.net
